Refund Policy

At Okayhai.com, we are committed to providing a smooth shopping experience. If you are not completely satisfied with your purchase, our refund policy ensures a straightforward process to resolve your concern.

Eligibility for Refund
Refunds are available for most items within 15 days of delivery. To be eligible for a refund, the item must be unused, in its original condition, and in its original packaging. You must provide the original proof of purchase (invoice or order confirmation).

Non-Refundable Items
Certain items are non-refundable, including:

  • Sale items – All sale or clearance items are final sale and cannot be refunded.
  • Digital products – Gift cards and downloadable content are non-refundable.
  • Personal care and hygiene products – Due to safety and hygiene concerns, these items cannot be returned or refunded once opened.

Change of Mind
We do not offer refunds or exchanges for change of mind. Please review your order carefully before checkout.

Refund Process
To request a refund, contact our customer support team at support@okayhai.com or call +92 318 2199948 within 15 days of receiving your order. Our team will provide you with a return reference number and instructions.

  • Securely package the item and mention the reference number on the package.
  • Ship the item back to us using a trackable shipping service.
  • Once we receive and inspect the item, we will notify you of the refund status within 3 business days.
  • If the refund is approved, the amount will be credited to your original payment method within 7 business days.

Shipping Costs for Returns
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.

Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately with photos of the damaged product and packaging. We will arrange a replacement or process a refund based on product availability and your preference.

Refund Denial
We reserve the right to deny a refund if the returned item does not meet the eligibility criteria, is damaged due to misuse, or is missing parts. In such cases, the item will be returned to you, and you will be responsible for the shipping costs.

Contact Us
For any questions or assistance regarding refunds, reach out to us at support@okayhai.com or call +92 318 2199948. Our team is here to assist you!